Personas

Lene Nielsen escreveu sobre 10 passos para fazer a técnica Personas dar certo:

1: Finding the Users
2: Building a Hypothesis
3: Verification
4: Finding Patterns
5: Constructing Personas
6: Defining Situations
7: Validation and Buy-in
8: Dissemination of Knowledge
9: Creating Scenarios
10: Ongoing Development


Link: Ten Steps to Personas